A check for updates is performed with the FIRST log-on for the day

It is very important that these updates are completed on your system at your earliest convenience to keep you up to date with all the new features and bug fixed


This article goes through the steps to Update SAM from after version 6008



Please contact us if you are using a version below 6008
Check out this Knowledgebase Article on how to check your version

TABLE OF CONTENTS

Confirm everyone is logged out of SAM FIRST



You MUST make sure that ALL users are logged out of SAM before starting to upgrade/update the system


All Sites

Check active users: [SAM] Check Active users



If Not Hosted

Not Hosted Sites: The SAM application MUST be closed/logged off from from each PC/workstation. An extra step to ensure updates complete without any issues is to shut down all workstations.


If hosted with us via Citrix 

Citrix hosted sites: You MUST close the application BEFORE closing the citrix connection.
  • SAM is still open and has a connection to the database if this isn't done and the update WILL NOT HAPPEN without errors


As an extra precaution it is suggested you close/sign out of the Citrix Workspace on each PC before starting the upgrade process


Look at the "systray" (Icons to he left of your clock) and locate the Citrix Icon (2), then click on Sign Out (3)





Running the Update


1. Check a backup is being done

        This is set automatically and there should not be any need to change this 

2. Click on Update 



Confirm you want to proceed 



Once backup is finished it will open the Wizard Screen, Click Next.



Choose Next again as it shows the space required and destination installed.


Last step will prompt you to click on Finish, 

 

You will be taken back to the login screen after finishing


Auto Update Setup


Depending on your settings you can get an alert to Update every day, week or month.


Go to Help (1) > Check for Updates (2)


3. Check Frequency

4. Check Now

       This will check for updates and enable you to run it



It is suggested that updates are checked on a regular basis - this will ensure you keep up to date with any development
If the check has been done and an update is available but not performed then "Help" (1) & "Check for Updates" (2) will be RED



To contact support:


Contact Support:
PH: 09 583 2455 
Email: [email protected]z
Web: Click on THIS LINK


NB: Calls outside normal support hours (Mon to Fri 07:30 to 17:30) are subject to extra charges


Didn’t find what you were looking for? 

Our Support team are here to help, you can reach us by submitting a support ticket

or calling us on 09 583 2455