TABLE OF CONTENTS


You MUST make sure that ALL users are logged out of Orion before starting to upgrade/update the system
  • Not Hosted Sites: The Orion application MUST be closed/logged off from from each PC/workstation. An extra step to ensure updates complete without any issues is to shut down all workstations.
  • Citrix hosted sites: You MUST close the application BEFORE closing the citrix connection.
    • Orion is still open and has a connection to the database if this isn't done and the update WILL NOT HAPPEN without errors


DO NOT PROCEED WITH THE UPDATE IF THE BACK-UP FAILS
Contact Support:
PH: 09 583 2455 

Email: samsupport@sam.co.nz
Web: Click on THIS LINK



NB: Calls outside normal support hours (Mon to Fri 07:30 to 17:30) are subject to extra charges


Intro                   

We have an internal development register where customers requests and ideas are managed, prioritised and scheduled to create a bundle of work that is released as a product update. 

These updates can contain new features, tweaks to existing features and bug fixes.


It is very important that these updates are run on your system at your earliest convenience to keep you up to date with all the new features and bug fixes



 

Using this Function

 

Orion will automatically check what version and release number you are currently on and then display a reminder to update when logging into the system.

 

Select Update to download and apply the latest available update

 

 

 

If the update is cancelled a message is displayed in the Accounts module to highlight that an Update is available.

 

 

 

The update can also from Accounts > Help > Check for Updates

 

Security

 

There is a user security setting “Run Auto Updates” to control which users can apply updates. 


NB: By default, All users have the ability to download and apply the updates


 

 




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Our Support team are here to help, you can reach us by submitting a support ticket

or calling us on 09 583 2455