Are you considering switching from SAM Desktop to webSAM? There are definitely some cool features in webSAM that are not available in SAM Desktop (like drag'n'drop diary), but we also want to be upfront about some of the things that SAM Desktop users might struggle with.
It's slightly slower than SAM Desktop
Like all web-based software, we're only as fast as your internet allows. However, even with a fast internet connection, there is still a small lag between you clicking a button and that action being completed - similar to how you see a loading wheel after you pressed play in YouTube. For experienced SAM Desktop users, you're probably used to doing your work by clicking through SAM in lightning speed. For webSAM, you might have to wait half a second after you click a button - or longer if your internet is a bit slow. However, speed is one of the key areas for continuous improvement, so we expect ourselves to be as fast as any modern web software.
Takes a few more clicks to print
In SAM Desktop, you can print your invoices, Purchase orders, reports...etc directly to your printer. However, like other cloud products (e.g. Xero), webSAM cannot print directly to your printer. When you click print in webSAM, your browser will download the file (pdf), then you can open it then print from there. This will takes a few more clicks than SAM Desktop.
Some SAM Desktop addons are not available
webSAM currently supports the following addons:
- Carjam (NZTA Lookup)
- Xero integration
This means any other addons are not included, for example:
- Repco parts ordering
- Parts Catalogues
- Eftpos integration
- NAPA Ordering
- Smart check
Different invoice/job card/estimate formats.
- Job text
- webSAM has a new dedicated text box for technician instructions, this means if you usually add a job template with text for tech instructions, it won't print on the job card. Instead, you use the technician instruction text box, which also has library text.
- Custom form designs
- webSAM does not have custom formats like we did with SAM Desktop. However, webSAM does come with multiple default formats for you to choose.
- Form watermarking
- webSAM does not support form watermarking.
Return procured part(s) to stock.
in webSAM you can only return a procured part to the supplier as a credit. You cannot return that part to your stock file.
WOF Sheet printing
webSAM does not have WOF sheet printing.
Unlike SAM Desktop where you can open multiple windows, webSAM can only be run in a single browser tab.
Accounts module & statements
With our integration to Xero, webSAM has outsourced accounting functions to Xero. This means websSAM does not have functions like debtors, creditors, or general ledger. Similarly, without a debtor module, webSAM cannot send statements, this task is done in Xero.
So why would I switch to webSAM?
As noted in the beginning, there are lots of features in webSAM that are not in SAM Desktop - so maybe you care a lot about having those (e.g. digital estimates), and you don't really care about issues listed above (e.g. not using the MYOB addon).
It is also important to note that we're constantly improving webSAM (updated 4 times in 2022). This means some of the issues listed above may not be an issue later on.
So for those interested in webSAM, we always recommend that you ask us for a demo version, really play with it and try and use it to do some of your daily operations - it's like buying a car, you've got to take it for a test drive to really know.