What's New in webWorkshop 2.4

Scheduled Release Date: May, 2025.


Highlights & Hero Features


Online Booking

Our new Online Booking feature provides you with a webpage for your customers to request a booking with your workshop(s), with a unique link you can share in reminders, on your website and social media pages etc. This feature will offers you:

  • Improved customer experience with a seamless, self-service booking process.
  • Reduced admin workload for workshops by automating appointment scheduling.
  • Increased booking efficiency by maximizing available time slots.
  • Greater flexibility for customers to choose the most convenient service location.


Read how to set up and use Online Booking in the full KB article here!


Burson EzyParts Integration

*Australia Only


Seamlessly order parts from Burson EzyParts directly from WebWorkshop (similar to the Repco NavigatorPro integration). 

  • Time-saving integration reduces manual data entry and streamlines the parts ordering process.
  • Improved accuracy by automatically transferring vehicle details from WebWorkshop to Ezyparts.
  • Convenient workflow, allowing users to manage parts orders without leaving WebWorkshop.
  • Enhanced efficiency in workshop operations by simplifying the ordering process


Read how to setup and use the Burson EzyParts Integration here!



Detailed Release Notes


Enhancements


 

Issue KeyModuleDetail
WEB-1454CreditorsAdded a checkbox to tag Creditors Invoice postings as including GST or not when  (Australian / AUS systems only). 
WEB-1273Customer, SupplierWe have enhanced the workflow of adding contacts to newly created customers by providing the ability to add contacts when adding a customer for the first time. This will allow you to input multiple contacts during initial setup, without needing to edit the customer later.

Note: If you add a contact, the system still creates the new customer even if you click Cancel on the 'New Customer' screen (as the contact has been created, and must be associated to a valid customer). 
WEB-1391Estimates / Jobs / InvoicesImages that have been attached to a Job, Invoice or Estimate can now be included as attachments on emails sent from these areas. During the Send Email process, a new Attach Images link is shown, clicking this allows you to select from the images linked to the current Estimate, Job or Invoice and select to include them as attachments on the email: 
WEB-1762EstimatesAutomatic Orders from Estimates - The feature to automatically generate orders for Parts on Job Templates has been extended to Estimates. The orders will be created when the Estimate is converted to a Job. Read more on orders generated from Job Templates here: [webWorkshop] Creating and Receiving Orders for a specific job
WEB-1568Estimates, Mobile (Tech) AppCreate Follow-Up from Recommendation - We have provided the ability to add a follow-up directly from a recommendation by clicking the follow-up icon. This will open the follow-up creation screen, allowing you to enter relevant details from the recommendation (e.g., Tyres, Engine Oil, or other future job needs), streamlining the workflow and saving time by avoiding the need to navigate away to another screen.


Read more in the following KB article: [webWorkshop] Adding Recommended Work to Jobs
WEB-1842Ezy Parts IntegrationMulti department configuration enabled for Ezy Parts integration.
WEB-1696GeneralEmail Invoice Default - Settings to Email Invoice by default, when Invoicing in webWorkshop, will now refer to the setting configured in Orion Desktop: 
WEB-972General, InvoiceWe have added an ‘Activity’ button within the Invoice, Job, Estimates and Order screens to see if it has been sent by email or SMS to the customer. 
WEB-1127InvoiceOrder No in Contact Templates - We've added an "Order Number" bookmark for Contact Templates for Job, Proforma and Invoice.
WEB-1113Invoice, JobsEmail - Select Contacts - Various Send Email screens have been enhanced to include a new Search icon allowing you to select other Contacts under the selected customer to also send the email to.
WEB-1254Items/VehiclesDefault Values for Vehicles - New vehicles created in webWorkshop will now respect the 'default values' that may be configured for new vehicles in Orion Desktop's configuration.
WEB-1653JobsWorkshop jobs that have multiple users making changes on it now update in real time, to avoid discrepancies .
WEB-1209Labourif a technician with the TBC setting is on a job, the job cannot be invoiced
WEB-1858NZTA IntegrationNZTA - Full/Owner Check Reason - NZTA data enquiries now require a reason for enquiry when you are looking up a Full or Current Owner Details type NZTA data check.
WEB-936, WEB-926, WEB-934, Online BookingOnline Booking is now available, read the full details in the KB article here:
WEB-1867StockStocktakes - Exclude 0 Qty - To allow users to hide parts with no stock on hand from Stocktakes, we have added *Parts with On-Hand Only* and *Fill Counted with On-Hand* options in Stocktake screen.



Bug Fixes


 

Issue KeyModuleDetail
WEB-1663Customer/SupplierResolved an issue where user defined fields were not being saved upon first creation of customers/suppliers
WEB-1828JobsResolved an issue where having a non-existent superseded part would cause the part to change on a job
WEB-1856JobsResolved an issue where a customer on hold could still be invoiced in web
WEB-352
InvoiceResolved an issue where detailed labour was printing on proforma but not on invoice
WEB-1845Jobs, OrdersResolved an issue where order lines would sometimes remain on a job even though they were returned
WEB-1163SMSResolved an issue where SMS replies were going to the accounts level email address instead of the departmental one
WEB-1848StockResolved an issue where sort order was not reflected in the printout