Overview

This feature ensures accurate reporting of technician hours, preventing inflated figures in labour hour summary reports.

Managers and Admins can assign jobs to technicians and communicate job details, including branch and department. Using the pre-scheduling feature in ORION/WebWorkshop, admins can allocate time to a dedicated workshop. They can also adjust technician time clock errors and track changes with a logging system. The Labour Hours Summary reporting has been improved to include technician productivity, available hours versus charged hours per department, and account for those working across multiple departments.

Technicians can view assigned jobs and accurately timeclock against the right Workshop/Department job via ORION/WebWorkshop and the Technician mobile app. They can continuously timeclock without needing to clock out of the previous job, eliminating gaps in time and ensuring accurate reporting.

Setup

Prerequisites

More than one workshop (department) must be configured in the system.
Technicians must be assigned to relevant departments in the Technician Listing.

Double-click on the technician you want to edit to add or modify their assigned departments (workshops).
In the Technician Maintenance screen, click the three-dots icons in the Departments section to add or modify the technician’s assigned workshops. You can assign up to 10 workshops per technician.

Enable Multi Department Technicians

Enable the Multi-Department Technician feature by navigating to Workshop System Setup > Diary and ticking the "Multi department techs'.

Set Up Multi Department Roster

Assign standard hours per department for each technician from the Technician Availability Maintenance screen.

Technician Listing

From the Technician Listing page, click the Roster button located at the bottom center to open the Technician Roster page.
From the Technician Roster page, click the plus (+) icon or double-click on the technician’s name to reveal a dropdown menu showing the workshops assigned to that technician.
Editing Technician Time Per Department - Double-click on the date you wish to edit or split the technician's time across departments. The system will then display a weekly view starting from the selected date.
Bulk Load - Clicking the Bulk Load button on the bottom left of the Technician Roster page will open the Bulk Load screen which is used to apply Overtime, Sick Leave, Holiday, or Training hours across multiple days, enabling efficient hour entry over a selected date range.