What's New in webWorkshop 2.5
Scheduled Release Date: xx September, 2025.
TABLE OF CONTENTS
Highlights & Hero Features
Post Part to Job Enhancement
The updated workflow in WebWorkshop simplifies and improves how users manage parts and materials within jobs. It removes previous limitations and adds new functionality for a smoother, more efficient experience.
Key Features
- Smart Ordering Prompt: If a part or material number isn’t found, users are prompted to create a Part/Material Order immediately—no need to leave the page or re-enter data.
- Job-to-Job Transfer: Ability to transfer parts or materials from one job to another.
- Direct to Stock: Move Workshop Order items into stock without processing a return.
- Stock on Receipt: Receive Workshop Order materials and directly add them to the stock listing.
Key Benefits
Improved Efficiency: Reduces unnecessary navigation and data re-entry, saving time for workshop staff.
Less Frustration: Eliminates the need to close and reopen jobs or part orders, streamlining the user experience.
Minimized Errors: Reduces duplicate entries and potential mistakes caused by repetitive processes.
Greater Flexibility: Allows parts and materials to be moved between jobs or stored directly in stock as needed.
These enhancements collectively support faster job processing and better inventory control.
Read the new and improved process for posting Parts & Materials to Jobs in webWorkshop here!
Bulk SMS functionality to Assigned Technicians from the job
This update introduces Bulk SMS functionality to streamline communication with technicians assigned to active jobs. This feature allows users to quickly select multiple technicians, use predefined SMS templates, and manage mobile contact details, all from a central interface.
Users can easily communicate key job updates or reminders without the need to message each technician individually. The functionality supports technician selection, manual number entry (when needed), and validation rules to ensure accurate delivery.
An optional audit log helps maintain traceability of all bulk messages sent.
Key Benefits
Improved Communication Efficiency: Send updates or instructions to multiple technicians in a few clicks, saving significant time compared to one-by-one messaging.
SMS Templates: Leverage predefined SMS templates to ensure clear, consistent communication while saving time on manual message entry.
Flexible Contact Handling: Easily enter missing mobile numbers on the fly without leaving the SMS screen.
Transparency & Auditability: Optionally log all bulk SMS activity with recipient details and timestamps for better oversight and compliance.
Reduces Communication Gaps: Helps ensure that no technician is left out due to missing contact info, thanks to mobile entry. (*Subject to configuration and setup)
Enhances Team Coordination: Keeps technicians aligned with job expectations, schedule changes, or important updates in real-time.
For more information on how to set up and use this feature, read the KB article here!
Detailed Release Notes
Enhancements
Issue Key | Module | Description |
WEB-1936 | Jobs | When a customer has an additional contact set to receive email/SMS job notifications, they are now automatically populated when emailing/SMSing from a job, or when using the Vehicle Follow Up Report and the Workshop Job Booking Report. |
WEB-1897 | Jobs | Users can now assign up to 10 technicians to a job, spanning multiple days. This is done via the ‘Est Hours’ button located within a job. <<Read the full KB Here!>> |
WEB-1912 | Jobs | A new setting has been added under Workshop > Maintenance > Job to include (and force) the need for a Job Source. If required, a job cannot be invoiced without a Job Source added for both desktop and web. |
WEB-1644 | Jobs | Added Bin Tag to Job Cards. |
WEB-1691 | Jobs | Customer Account Type now displays in a job when opened from the Diary. |
WEB-1921 | Jobs | Customers can now print an invoice while invoicing a job using a new ‘Print Invoice’ checkbox. |
WEB-1226 | Jobs | Job Labels set up in Custom Forms for Orion Desktop are now printable in Web. |
WEB-1726 | Jobs | Users can now create multiple Recommendations and link them to new Estimates. |
WEB-1918 | Jobs | Users can send Bulk SMS to technicians from a job via: beside the technician selected, from Estimate Hours, or from the Diary. |
WEB-1261 | Orders, Stock | Users can click on a Job Number Reference within a PO to navigate to the linked job. |
WEB-1944 | Jobs, Orders, Stock | Users can create a new Material Part Number and add it to Stock while performing a Material Order for a job. After receiving it, a button appears to ‘Create a New Part Number’. |
WEB-1719 | Jobs, Orders | Retail Price for parts orders must be equal to or greater than the Charge. If entered lower, it auto-updates to match the Charge. |
WEB-1188 | Reports | Added ‘Cost’ Column to Stock Sales and Margins Report in Web. |
WEB-1296 | System | Added a new tab called ‘Notes’ in Admin Console > Connections > Connection Setup when logged in as orionsetup. |
WEB-1914 | System | Resolved cosmetic issues when using WebSAM and WebWorkshop on a Tablet. |
WEB-1965 | System | Whitelisting for Web now only checks the user’s IP Address, not the Port Number. |
WEB-1173 | TimeClock | Added all Reading Fields to the Clock Out Screen. |
WEB-1869 | Online Booking | Customers can now assign Logos to their Online Booking Forms via the Online Booking Setup Screen. |
WEB-1873 | Parts | Listings now retain Current Page Position, similar to other listing screens. |
WEB-1549 | General | Follow-up SMS/Emails now run in the background, preventing screen freeze. |
WEB-1535 | Diary | In Daily Scheduler – With Timeline, Technicians’ Names are now sticky on the top row when scrolling. |
Bug Fixes
Issue Key | Module | Description |
WEB-1879 | Diary | Technicians not allocated to departments were showing up in Diary Daily View. This was an isolated incident and is now resolved. |
WEB-1882 | Diary | Fixed issue where using the ‘Allocate Technician Hours’ button would assign the job to an unrelated technician. |
WEB-1884 | Jobs | Resolved issue where using Quick Search while a job was open caused the job to adopt the Discount and Profile of the newly opened customer. |
WEB-1919 | Jobs | Manual Labour Line Postings now correctly transpose the Default Labour Rate set up for technicians from Orion Desktop. |
WEB-1916 | Diary | Users can now enter Decimal Values when performing a Bulk Upload of technician hours. |