General / Setup & Maintenance / FAQ

Getting Started, Frequently Asked Questions, Setup and Maintenance for Orion Remote Workshop

[Remote Workshop] Getting Started with Remote Workshop
So, you've ordered Orion Remote Workshop and you're keen to get cracking ASAP? To get started there's a little bit of initial setup to work ...
Thu, 4 Aug, 2022 at 1:32 PM
[Remote Workshop] First time login
TABLE OF CONTENTS First time login to Remote Workshop Location Services Warning Log in Window Login Issues Frequently Asked Questions ...
Thu, 4 Aug, 2022 at 12:46 PM
[Remote Workshop] System Requirements / Minimum Specs
As webpage-based software, the minimum requirements for webSAM / Remote Workshop are pretty minimal! If you can run most web-based services like Outlook w...
Thu, 14 Jul, 2022 at 11:27 AM
[Remote Workshop] User Logins - Setup
How to create a user login to access Remote Workshop TABLE OF CONTENTS Create the user in Orion Further details for Technician users Further detail...
Fri, 10 Dec, 2021 at 11:32 AM
[Remote Workshop] Workshop Setup
  Setup > System Configuration > Workshop Setup Setup your Diary booking level colours, opening hours (for the Diary), Default job hours (Es...
Fri, 1 Apr, 2022 at 2:09 PM
[Remote Workshop] About the Dashboard
The Orion dashboard is the first screen displayed when first logging in. It contains different dashboard widgets important to running your business. The Da...
Fri, 3 Dec, 2021 at 11:52 AM
[Remote Workshop] Using the NZTA (CarJam) Data Feed
Note - this functionality is currently only available to NZ customers.   The NZTA Data Feed makes adding and updating vehicle details easier, faster an...
Tue, 3 May, 2022 at 9:29 PM
[Remote Workshop] Dashboard - Action List
As the first thing you see when you log in to Remote Workshop, the Dashboard gives you a birds-eye-view of current and upcoming activity in your workshop. ...
Tue, 5 Apr, 2022 at 1:59 PM
[Remote Workshop] Technician Availability
The technician availability is important to set and maintain to be able to get accurate booking diary information and reporting. Checking the Technicia...
Fri, 3 Dec, 2021 at 12:21 PM
[Remote Workshop] Barcoding FAQ
Remote Workshop supports the use of 3rd party barcode devices on some screens. Predominately, barcode use is in the stock-related screens to scan in stock o...
Tue, 4 Oct, 2022 at 2:53 PM